Make sure to check the following points before making your purchase

• The minimum ages recommended to enjoy the Parks and Tours are the following: for Xplor, Xplor Fuego, Xenses and Xoximilco the minimum age required is 5 years old, and for Xenotes Oasis Maya 6 years old. Xcaret, Xel-Há, and the tours Xichén, Cobá-Xel-Há, Tulum-Xel-Há and Cobá-Tulum don’t have a minimum age.
• Dolphin Ride is valid only with the purchase of Xcaret Tour (with transportation) on the same day of your visit. Swim with Dolphins Interax is valid only with the purchase of Xel-Há Tour (with transportation) on the same day of your visit. Both activities are recommended for children over 8 years old. Children under the age of 8 must be accompanied by an adult (both pay).
• For packages With Transportation, the departures are between 7:00 a.m. and 9:00 a.m. depending on the Tour or Park selected and the location of your hotel. The exact time of your pickup will be indicated on your coupon when the purchase is complete. You can also confirm your pickup time through our Contact Center.
• Your coupon is valid for 1 year (change of date applicable only 24 hours prior to your visit). It includes a guarantee against bad weather that you can make valid before using your coupon (which is non-refundable).
• Packages With Transportation (Tours) and Without Transportation (Xperience) are not cancelable or refundable.
• For Packages With Transportation (Tours) you have 15 days from your first visit to go to the next Park or Tour (one per day). If you choose Admission Only (Xperience), you have seven days to visit (one per day). In both cases, you must wear the same bracelet for each visit.
• The admissions, activities and tours included in your purchase are not exchangeable for other admissions, activities or tours.
• At Xplor, Xplor Fuego and Xenses, to guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly in the zip-line activities, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg.

We want you to have a blast, so please take note on these recommendations:

• Bring swimsuit, comfortable beachwear and a change of clothes.
• To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Join the program of using biodegradable and chemical-free products!
• Remember to bring cash or credit card to buy souvenirs and for personal expenses.

Help us to protect and preserve the beauty of Cancún and Riviera Maya!