Privacy Notice

Grupo Xcaret

If you are reading this, it means that you are a responsible user who takes care of your personal data.
In this privacy notice we will explain to you why we request your information, under what circumstances and how we take care of it.


The first obligation we have with you is to inform you of the identity of the person responsible for this site:

Commercial name: Experiencias Xcaret Web S.A.P.I de C.V. (hereinafter Grupo Xcaret)

Commercial address: Road Chetumal – Puerto Juarez Km 282 B, Rancho Xcaret, Solidaridad, Quintana Roo, C.P. 77710

Our activity: We are a business group that has cultural, natural, ecological, adventure parks with a unique hotel, which offers our visitors and guests different ecological, cultural and fun experiences.

Our phone number: +52 (998) 884-9422 Ext. 11469.

Responsible one for the protection of your data: The Department of Information Protection is responsible for ensuring the security of your information.

Email of the responsible one:

In addition to the above it is important that you know that this privacy notice is part of the following sites:


Now, we will describe the different situations where your data may be required in this site:



Another of our responsibilities is to explain to you how we use, store and process your personal data:
When you connect to this site, to make a consult by chat, to subscribe, to quote, to buy or to request information, you are providing us with personal information, and you are giving your consent for your information to be collected, used, managed and stored by us, just as it is described in this privacy notice.

The purposes depend on the form where you have entered your personal data and are the following:

To provide you with the information that you have requested.

To send you promotional communications related to any product or service available on our sites.
In each newsletter and marketing email that is sent to you, a link must be included to automatically unsubscribe your email.

To perfect, carry out and control the correct fulfillment of the contract and comply with the legal obligations of Grupo Xcaret.

To respond to requests, suggestions or questions through our Customer Service Department.

To grant you the service of our extraordinary activities within our parks.

In addition to the previous ones, there are other purposes:

The above data processing is subject to your consent, we will NEVER use your data for anything else and will NEVER sell your information.

What are cookies and how are they used?

Cookies are text files that are automatically downloaded and stored in the computer's hard drive while navigating in a specific web page, allowing the Web server to recall some facts about the user, including preferences for the display of pages on that server, username and password. In some sections of our site we require that the client have cookies enabled since the functionality requires them to work correctly.

In the case of cookie use, the "help" button found in the toolbar in the majority of browsers will help you know you how to avoid accepting new cookies, what steps to take so your browser can send you a notice every time a new cookie is received or how to disable all cookies.

Limitation on use and disclosure

A personal identification number which only the user can access and which only he has knowledge of secures the information provided by the user. We recommend that you do not divulge your password to anyone. In this topic, the team of collaborators of Grupo Xcaret has focused its efforts to offer the latest updated technology in order to provide the highest security possible. You may stop receiving promotional messages by landline or cell phone and stop receiving email or postal mail advertising by asking to unsubscribe the following phone number: +52 (998) 884-9422 Ext.11469.

If you participate in the email promotions service, you can disable the service at any time. Opt-out: In regards to the publicity and promotions sent to you via email, we will inform you in each case how to unsubscribe easily and at no cost.


The exercise of these rights is personal, which means that the interested party must request it from the person responsible for the protection of their data, that is, the Department of Information Protection.

To exercise any right of the above, you can download and fill the following form and send it along with the copy of your identification, through:

Email of the responsible person:

Our phone number: +52 (998) 884-9422 Ext. 11469.

Business hours: From Monday to Friday from 9:00 a.m. to 7 p.m.

We will assist you quickly, within a period no longer than 15 business days. We advise you to keep your data updated so that we can provide a more personalized service.

Time that we keep your data

We will keep your information until you ask us to delete it.


It is important to let you know that, for marketing purposes, we share your information with our affiliate companies: Experiencias Xcaret Loyalty S.A.P.I de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturamaya Ventura S.L. to propose to you the best offers of our Hotel and Vacation Club in the case in which you are subscribed with us.

We also send information to comply with the aforementioned uses and comply with the obligations contracted with you, our customers.

The protection of your information

We have implemented security measures to take care of your data:

Use of images and sounds collected through our internal video surveillance systems

We are concerned for the safety of our visitors, guests and collaborators, as well for our administrative facilities and parks, it's necessary to communicate that we have internal systems and video recording circuits, which can capture images and, in some cases, sounds which are consider as personal data, which will be treated and protected in the terms provided in this privacy notice.



If you believe that your rights have been violated regarding the protection of personal data, you have the right to go to the appropriate authority to defend its exercise. The authority is the Federal Institute of Access to Information and Data Protection (IFAI), their website is:

Acceptance of terms

When you provide us with your information and check the consent box, it means that you agree to have your information processed in the aforementioned terms.

Changes in our privacy notice

We recommend that you check this PRIVACY NOTICE periodically, since we make updates and changes to adapt it to the laws that apply in terms of the protection of personal data and internal policies.

In case of entering your personal data in any of our purchase forms check the acceptance checkbox, you will be notified about the update.

Last update on March 19th, 2020 (Nineteenth of March of the year two thousand and Twenty).