Terms and conditions of use

This Website is offered to you, THE CUSTOMER, conditioned on your acceptance without modification of our terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions and notices.

If you reside in a country within the European Union, these terms are an agreement between you and MAYAN NATURE INC. Under this agreement, goods and/or services will be delivered by Grupo Xcaret as an agent of MAYAN NATURE INC. as agent of our subsidiary EXPERIENCIAS XCARET WEB S.A.P.I. DE C.V., or through EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V., depending on the type of payment method used for the purchase of the goods and/or services.

If you reside in Mexico, then these terms are an agreement between you and EXPERIENCIAS XCARET WEB S.A.P.I DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

If you reside in any other country other than Mexico or the European Union, then these terms are an agreement between you and NATURAMA TOURS ADVENTURES, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

At all times, the services and products that you acquire, carry the quality guaranteed by Grupo Xcaret.

This website is for personal use and is not intended for commercial use. The content and information on this website (including, without limits, the price and the availability of the services and products), like the infrastructure utilized to provide the mentioned content and information, is property of www.xoximilco.com, or its affiliates and providers. In this way, it is conditioned that for using this website, you are in agreement to not utilize it or its content or information for any commercial use or non-personal (direct or indirect). While you may be able to create limited copies of its coupons of purchase (and related documents) for travel, product, or service that you acquire through this website, you accept to not modify, copy, distribute, transmit, utilize, recreate, reproduce, post, license or create acts derived from, transfer or sale or resale any information, software, products, or services acquired from this website. Also, whether or not for legal purposes, you oblige to abstain from:

(A) Access, monitor or copy any content or information of this website using any robot, spider, scraper or any other automated process, electronic, digital, remote, satellite or manual for any purpose without explicit written permission through an authorized legal representative of www.xoximilco.com.

(B) Violate the restrictions in any sector of this website out of limits for robots, spiders, scrapers or circumnavigate any other security measures used to prevent or limit access to this website.

(C) Carry out any action that imposes, or intends to impose, according to the judgment of www.xoximilco.com, a disproportionate or irrationally heavy burden on the infrastructure of www.xoximilco.com, or the infrastructure of its affiliated sites.

(D) Carry out 'deeplinks' to any part of this website (including, without limitation, the process of purchasing any product or service) for any reason without explicit written permission through an authorized legal representative of www.xoximilco.com.

(E) For the request of any additional information you will find the contact details below:

Address: Boulevard Kukulkán, Sección A Etapa 1, Km 8 Lt 5B, Cancún, Quintana Roo, México.

Address: Plaza Pablo Ruiz Picasso, 1 Torre Picasso, Planta 38, Madrid, España.

Address: Carretera Chetumal – Puerto Juárez, Rancho Xcaret, Solidaridad, Quintana Roo, México.

Address: Av. Tulum No 290 Mz 3 Lt 2 Sm 8 Cancún, Benito Juárez, Q. Roo, México C.P. 77500

Address: 1523 E Yandell DR STE D-137, El Paso, Texas, 79902

Mexico: 998-883-3143

USA-CAN: 1-855-326-0682

Argentina: 0-800-122-0384

Brazil: 0-800-892-3371

Chile: 800-835-016

Colombia: 01-800-952-0705

Spain: 900-965-224

Costa Rica: 800-052-1715

Panamá: 800-052-0524

Ecuador: 800-5-931-0227

Peru: 800-000-642

UK 800-04-89-203

Email: atencionalvisitante@xcaret.com

Schedule: Monday to Friday from 7:00 a.m. at 12:00 p.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. EST.